ChildFriendly Quickstart Guide for Parents

This short guide will help you get your ChildFriendly parent account set up quickly and easily. For more detailed instructions on each component and task, please refer to the longer user guides or videos, including:

• How to Set Up Your ChildFriendly Parent Account
• How to Use the ChildFriendly Parent App
• How to Add Payment Information and Set up PAD

ACCOUNT SETUP 

• Login with the email your center has on file.  
• Use the temporary password sent to you from the center.  

IMPORTANT NOTES 

• The main screen displays registration information for your child/ren 
• Any necessary agreements will be listed here. These must be signed before you can access the rest of the app
• If you. have any reports that need to be acknowledged, a notification will display at the top in blue

STUDENTS 

• Use the Students tab to add information to your child’s profile, including: 
• Health information 
• Dietary restrictions 
• Immunization records 
• Save any changes by scrolling back up to click the "Save" button 

INSTANT MESSAGING 

To send an instant message to room staff, click the messaging icon in the top right (beside your name). All messages from staff will show here. 

DAILY JOURNALS 

• View any journals and activities for your child in the Communication tab 

EDIT YOUR PROFILE OR ADD A NEW PORTAL MEMBER 

• Click the Members tab > Click the + (plus) icon to add a new member. Any member added must have a valid email address. 
• Remember to scroll up to click the "Save*"* button after making any changes. 

ADD PAYMENT INFO 

• Click your profile > Click the Payment tab > Select "Enable Pre-Authorized Debit (PAD)" and enter your banking info  
• Alternatively, select "Enable Pre-authorized Credit Card Payments" under Credit Card and add card details 

REPORT AN ABSENCE 

• Click the Attendance tab > RSVP tab > Click the + icon to add a new absence 
• To report a school pick-up absence, click the School tab 
• For more details: Report a Child's Absence from Daycare

TROUBLESHOOTING 

• If you can only view the main Dashboard screen: Check for any agreements that need to be signed. Any time a new required agreement is added by your center, this will need to be signed before you can access the rest of the app. 

• Forgot your password? > Click “Forget Password?” at the bottom of the login screen after entering your email, and follow the prompts.  

• Need to change your password? > Click your family name in the top right of the app > “Change Password” 

Updated on: 10/09/2025