Introduce ChildFriendly to your Staff & Families
To ensure a smooth and successful rollout of ChildFriendly, we have created this Launch Training and Resouce Guide. To begin, we recommend dividing staff training into two focused sessions and then after such training is complete, introduce ChildFriendly to your families.
Use the linked collection of videos to train your administrative and leadership team. We recommend watching the videos in a meeting together and discussing workflows to ensure a smooth rollout.
Link to Admin Staff Training Video Collection
There is a email template in the Appendix of this guide that you can use to announce ChildFriendly to your Admin Team.
These videos are designed for room-level staff. We suggest scheduling a team training session so you can watch the videos together and answer any questions.
Link to Room Staff Training Video Collection
There is a email template in the Appendix of this guide that you can use to announce ChildFriendly to your Room Educators.
Help families feel confident using the Parent App by announcing the transition in the template provide, which shares our Parent Orientation Videos.
There is an email template in the Appendix of this guide that you can use to announce ChildFriendly to your Parents.
Make sure to authorize any devices you wish your room staff to use for logging into ChildFriendly. For privacy reasons, room staff should not access student information from personal devices. Instead, an admin must log in on each approved device and use the "Authorize Device" option in the top right corner. This is only done once.
Note: Admin users can login from any device without authorization. Device authorization is only required fro room staff accounts.
Once you’ve confirmed that all settings are complete, children are registered, staff are trained, and parents have been notified, you’re ready to launch! Go to Set Up → Center, and toggle off Set Up Mode. As soon as Set Up Mode is turned off, all families, center admin, office admin and room staff in your system will automatically receive an email invitation to their Portal, including a temporary password to log in.
Make sure to Designate a point person on standby from your team (e.g., an admin or room lead) to support questions and issues that arise from staff and parents during the first week.
Tip: Be patient through the first few weeks — it’s a learning curve for everyone. Focus on progress over perfection, and take time to acknowledge small wins, like all staff successfully using attendance or positive feedback from a parent about the portal.
Email Template: Introduce ChildFriendly to your Admin Team
Subject: Get Ready for Our ChildFriendly Launch – Admin Staff Instructions Inside!
Dear Team,
As part of our move to ChildFriendly, you’ve been identified as an admin user and will help lead the charge in managing the system.
Our go-live date is [Insert Go-Live Date], and you can expect your welcome email to the platform by [Insert Date].
Link to Admin Staff Training Video Collection
Please watch the applicable training videos and come prepared for our meeting on [Insert Date], where we’ll review the training together and address any questions you may have. Your support during the rollout is key, so come ready to assist your team.
Best,
[Your Center Name] Team
Email Template: Introduce ChildFriendly to your Room Staff (Educators)
Subject: Welcome to ChildFriendly – Staff Training Starts Now!
Hi Team,
We’re excited to announce that we’re launching ChildFriendly, a powerful new system that will streamline daily tasks and improve communication with parents.
Our go-live date is [Insert Go-Live Date], and you’ll receive your welcome email to access the platform by [Insert Date].
Link to Room Staff Training Video Collection
Please watch the applicable training videos and come prepared for our meeting on [Insert Date], where we’ll review the training together and address any questions you may have. Your support during the rollout is key, so come ready to assist your team.
If you have any questions or need additional support before then, don’t hesitate to reach out!
Thanks,
[Your Center Name] Team
Email Template: Introduce ChildFriendly to your Families
Subject: Exciting News: Introducing Our New Parent Portal – ChildFriendly Pro!
Dear Parents,
We’re excited to announce an important upgrade to our daycare operations! Starting [Insert Go-Live Date], we will be transitioning to ChildFriendly — a modern, user-friendly app designed to help our educators spend more time with the children and less on paperwork, while also enhancing communication and supporting your child’s growth and development.
✅ What You Need to Do:
Download the ChildFriendly App on your Android or iOS device
Login: Watch for your email invitation by [Insert Date] and follow the prompts to login andthen set your password
Log in and Complete the following :
Digitally sign required agreements (e.g., Parent Handbook)
Update your child’s medical info, emergency contacts, and allergies
Add in your banking information so you can pay through the app. You can also toggle on your banking info for automatic payments.
Note: PAD payments include a 1% merchant fee; credit card payments include a 3.75% fee. We also accept [Insert Other Payment Methods]
✅ Need Help Getting Started?
We’ve included a series of short Parent Orientation Videos to walk you through everything from logging in to entering your payment info. These videos are quick, easy to follow, and will help ensure a smooth transition!
✅ What You’ll Have Access To:
✔️ Daily photos and journal updates
✔️ Medication and incident/illness reports
✔️ Development reports and direct messaging
✔️ Attendance & your families profile information (which you can update at any time)
✔️ Billing, Payments and receipts
✅ Important Deadlines:
Please complete your account setup by [Insert Date] to ensure uninterrupted care.
Download and save any past records or tax receipts from the old system before [Insert Portal Shutdown Date].
We’re confident you’ll love the streamlined experience ChildFriendly brings! Learn more at: www.childfriendlypro.com
Warmly,
[Your Center Name] Team
Step 1: Host an Admin Staff Training Session
Use the linked collection of videos to train your administrative and leadership team. We recommend watching the videos in a meeting together and discussing workflows to ensure a smooth rollout.
Link to Admin Staff Training Video Collection
There is a email template in the Appendix of this guide that you can use to announce ChildFriendly to your Admin Team.
Step 2: Host a Room Staff (Educators) Training Session
These videos are designed for room-level staff. We suggest scheduling a team training session so you can watch the videos together and answer any questions.
Link to Room Staff Training Video Collection
There is a email template in the Appendix of this guide that you can use to announce ChildFriendly to your Room Educators.
Step 3: Introduce ChildFriendly to your Families
Help families feel confident using the Parent App by announcing the transition in the template provide, which shares our Parent Orientation Videos.
There is an email template in the Appendix of this guide that you can use to announce ChildFriendly to your Parents.
✅ Final Steps to Support a Smooth Transition
Make sure to authorize any devices you wish your room staff to use for logging into ChildFriendly. For privacy reasons, room staff should not access student information from personal devices. Instead, an admin must log in on each approved device and use the "Authorize Device" option in the top right corner. This is only done once.
Note: Admin users can login from any device without authorization. Device authorization is only required fro room staff accounts. Once you’ve confirmed that all settings are complete, children are registered, staff are trained, and parents have been notified, you’re ready to launch! Go to Set Up → Center, and toggle off Set Up Mode. As soon as Set Up Mode is turned off, all families, center admin, office admin and room staff in your system will automatically receive an email invitation to their Portal, including a temporary password to log in.
Make sure to Designate a point person on standby from your team (e.g., an admin or room lead) to support questions and issues that arise from staff and parents during the first week.
Tip: Be patient through the first few weeks — it’s a learning curve for everyone. Focus on progress over perfection, and take time to acknowledge small wins, like all staff successfully using attendance or positive feedback from a parent about the portal.
Appendix: Email Templates
Email Template: Introduce ChildFriendly to your Admin Team
Subject: Get Ready for Our ChildFriendly Launch – Admin Staff Instructions Inside!
Dear Team,
As part of our move to ChildFriendly, you’ve been identified as an admin user and will help lead the charge in managing the system.
Our go-live date is [Insert Go-Live Date], and you can expect your welcome email to the platform by [Insert Date].
Link to Admin Staff Training Video Collection
Please watch the applicable training videos and come prepared for our meeting on [Insert Date], where we’ll review the training together and address any questions you may have. Your support during the rollout is key, so come ready to assist your team.
Best,
[Your Center Name] Team
Email Template: Introduce ChildFriendly to your Room Staff (Educators)
Subject: Welcome to ChildFriendly – Staff Training Starts Now!
Hi Team,
We’re excited to announce that we’re launching ChildFriendly, a powerful new system that will streamline daily tasks and improve communication with parents.
Our go-live date is [Insert Go-Live Date], and you’ll receive your welcome email to access the platform by [Insert Date].
Link to Room Staff Training Video Collection
Please watch the applicable training videos and come prepared for our meeting on [Insert Date], where we’ll review the training together and address any questions you may have. Your support during the rollout is key, so come ready to assist your team.
If you have any questions or need additional support before then, don’t hesitate to reach out!
Thanks,
[Your Center Name] Team
Email Template: Introduce ChildFriendly to your Families
Subject: Exciting News: Introducing Our New Parent Portal – ChildFriendly Pro!
Dear Parents,
We’re excited to announce an important upgrade to our daycare operations! Starting [Insert Go-Live Date], we will be transitioning to ChildFriendly — a modern, user-friendly app designed to help our educators spend more time with the children and less on paperwork, while also enhancing communication and supporting your child’s growth and development.
✅ What You Need to Do:
Download the ChildFriendly App on your Android or iOS device
Login: Watch for your email invitation by [Insert Date] and follow the prompts to login andthen set your password
Log in and Complete the following :
Digitally sign required agreements (e.g., Parent Handbook)
Update your child’s medical info, emergency contacts, and allergies
Add in your banking information so you can pay through the app. You can also toggle on your banking info for automatic payments.
Note: PAD payments include a 1% merchant fee; credit card payments include a 3.75% fee. We also accept [Insert Other Payment Methods]
✅ Need Help Getting Started?
We’ve included a series of short Parent Orientation Videos to walk you through everything from logging in to entering your payment info. These videos are quick, easy to follow, and will help ensure a smooth transition!
✅ What You’ll Have Access To:
✔️ Daily photos and journal updates
✔️ Medication and incident/illness reports
✔️ Development reports and direct messaging
✔️ Attendance & your families profile information (which you can update at any time)
✔️ Billing, Payments and receipts
✅ Important Deadlines:
Please complete your account setup by [Insert Date] to ensure uninterrupted care.
Download and save any past records or tax receipts from the old system before [Insert Portal Shutdown Date].
We’re confident you’ll love the streamlined experience ChildFriendly brings! Learn more at: www.childfriendlypro.com
Warmly,
[Your Center Name] Team
Updated on: 28/05/2025
Thank you!